The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) will close all branch offices on Friday, July 3, and Saturday, July 4, in observance of the Fourth of July holiday. All MDOT MVA offices except two – Oakland and Prince Frederick – will reopen Monday, July 6, by appointment only. Vehicle Emissions Inspection Program (VEIP) stations remain closed until further notice. During this time, MDOT MVA also is implementing system upgrades to streamline transactions and create a more user-friendly interface for customers and employees. Phase 1 of this modernization, called Customer Connect, will allow customer service agents to view real-time account information, making it easier to serve customers’ needs and efficiently complete transactions. Customer Connect will also allow customers to complete more transactions online, including updating insurance information and viewing correspondence sent by MDOT MVA. As a result of the system upgrade, the MDOT MVA eStore and 24-hour self-service kiosks will be unavailable from Thursday, July 2 at 7 p.m. to Saturday, July 4 at 9 p.m. We appreciate customers’ patience as we continue to improve the MDOT MVA experience and provide premiere customer service. When offices reopen after the holiday, all COVID-19 safety measures, including plexiglass dividers at […]
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